Comfort Repairs
Privacy policy

Comfort Repairs, Inc – Privacy Policy

Comfort Repairs, Inc respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website, submit a service request, or opt into our SMS messaging service.

1. Information We Collect

When you use our website or request repair service, we may collect the following information:

  • Name
  • Email address
  • Phone number (including mobile number)
  • Mailing address / Zip Code
  • Details about your equipment or repair request
  • Photos or images you upload

2. SMS Messaging Service (Text Messages)

By providing your mobile phone number and opting in, you agree to receive text messages from Comfort Repairs, Inc.

Types of messages you may receive:
Service updates and appointment confirmations, reminders about your repair, informational messages about your equipment, and responses to your inquiries.

Important SMS Terms:

  • Message and data rates may apply
  • Message frequency varies
  • You can opt-out at any time by replying STOP or CANCEL
  • For help, reply HELP or contact us at 708-250-0757

Data Sharing

  • Customer data is not shared with 3rd parties for promotional or marketing purposes.
  • Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Comfort Repairs Messaging Terms and Conditions

  1. The messaging program consists of general conversational messaging to answer questions and provide support to customers.
  2. You can cancel the SMS service at any time. Just text “STOP” to the phone number from which you received messages. After you send the SMS message “STOP” to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.
  3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at mycomfortrepairs@gmail.com.
  4. Carriers are not liable for delayed or undelivered messages.
  5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
  6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

3. How We Use Your Information

We use your information only to provide repair services, communicate with you, and improve customer service. We do not sell or share your personal information with third parties for marketing purposes.

4. Data Transfer Policy

We do not transfer your personal information to any external organizations for any purpose, even with your consent.

We have strict internal policies and controls to prevent unauthorized access or sharing of your data.

5. Data Security & Retention

We protect your data with reasonable security measures. We keep your information only as long as necessary.

6. Contact Information

Comfort Repairs, Inc
West Chicago, IL 60532
Phone: 708-250-0757
Email: mycomfortrepairs@gmail.com

If you have any questions about this Privacy Policy, please contact us.